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Frequently Asked Questions

Home Frequently Asked Questions
Does Cottonburg have ecological certifications?
Yes, all our products are STANDARD 100 by OEKO-TEX® certified, which means that they are free of products that are toxic to the body and the environment. STANDARD 100 by OEKO-TEX® is the first label aimed at guaranteeing
Which payment methods do you accept?
We accept a wide range of payment methods for your convenience, including Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, and Amazon Pay.
Can I change or cancel an order once it has been placed?
We understand the importance of ensuring your order is accurate. If you require any modifications to your order, please contact us promptly at info@cottonburg.com. We will endeavor to accommodate your request; however, please note that once your order has been processed for shipping, we may be unable to make any changes. We are unable to alter billing addresses, and our policy permits exchanges only for items of equal value.
Where are your products made?
Our products are proudly crafted in Pakistan. We source our high-quality materials directly from reputable suppliers in Pakistan, renowned for their exceptional fabric and textile production. Our manufacturing process involves partnering with skilled artisans and craftsmen in Pakistan, leveraging their expertise and traditional craftsmanship to create our timeless designs.
My item is faulty, how do I replace it?
In the rare event that you receive a faulty item, we apologize for any inconvenience caused. Please reach out to our customer support team at info@cottonburg.com and include clear pictures of the issue with your email. Our dedicated team will promptly evaluate the case and provide the best resolution, which may include a replacement or repair, based on the specific circumstances.
I am an individual.
To contact customer service, you can:Send us an email: "info@cottonburg.com" Call us: "+18327022476" (available Monday to Friday from 9:30 a.m. to 6:30 p.m.)